Customer Support

Services

Engineered Wood Products: Certified Factory Services

When you purchase equipment from Coe Newnes McGehee, it is the beginning of a long-term relationship to enhance the profitability of your operations.

We are committed to helping you to maximize your return on investment by continuously improving and enhancing your equipment and systems over their entire life. We also provide innovative product migration opportunities to expand the useful life of our products.

Types offered include:

• Initial equipment installation
• Warranty service
• On-going service support
• Preventative maintenance contracts
• OEM training courses
• Upgrades/retrofits/performance enhancements/rebuilds
• Software maintenance agreements

For more detailed information, download the pdf

Engineered Wood Products: OEM Diagnostic Services

Eliminate costly emergency repairs and non-productive downtime with our OEM Preventative Diagnostics Comprehensive Report. This value-added service provides:

• Detailed description of your equipment
• Infrared, visual and technical analysis identification of equipment deficiencies
• High resolution images that pinpoint the precise location of the problem section
• Overall diagnostic evaluation of your equipment / system by engineers who designed it
• Recommendations on how to optimize efficiency of your equipment

For more detailed information, download the pdf.

Solid Wood Products: Process Analysis Services

Our process analysis program allows us to assess the current performance of your CNM optimized trimmer, edger, gang, primary breakdown and grading optimizers, and to identify opportunities for improvement.

This analysis has been proven to deliver cost-effective customer solutions. We can provide performance review, data analysis and parameter adjustment as well as one-on-one personnel training to maximize the performance and recovery of your optimized system.

For more detailed information, download the pdf.